Service Principle
First of all responsibility system: no responsibility, first service
Upon receiving a user's request for help, take immediate action and quickly solve the problem for the user;
We will also provide a complete solution for repairs beyond the warranty period;
If it is any other issue, actively cooperate with the service station to jointly solve it for the customer.
First question responsibility system: who accepts, who implements
The first question responsibility system emphasizes closed-loop management, providing services from beginning to end and implementing them to the end;
The first question responsibility system should achieve a goal;
Users only need one phone call, and we will handle the rest.
Maintenance responsibility system: whoever serves, who tracks
Service completed, promptly follow up with customers to confirm the quality of service;
If any outstanding issues are found, promptly resolve them for the user.
Service Commitment
The company adheres to the service tenet of "I am responsible, customer satisfaction", and has established a strong sales and service system based on the Zenghui Dianli Equipment System. Zenghui Dianli has 1800 service stations for marketing and service linkage, achieving three "24-hour" (i.e. 24-hour duty, 24-hour out of office service, and average arrival time not exceeding 24 hours), providing customers with dedicated, fast, and thoughtful services, thus winning a good product reputation and market reputation.
Service hotline：13912407597 available 24 hours a day.
Service response time：12 hours for on-site service.
On site service：Arrange processing within 1 hour and provide timely feedback to customers on the arrangement situation.
Warranty period commitment：The diesel generator set is guaranteed for 12 months from the date of purchase, and the specific warranty period for parts can be found in the accompanying "Warranty Manual".
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